Terms of service.

Effective for All Pet Care Providers & Staff of Da Bones LLC

At Da Bones LLC, we are committed to upholding the integrity of our client relationships and ensuring a fair, transparent, and professional environment for both our clients and team members. This page outlines our formal policies regarding service continuation, client ownership, and independent arrangements.

S1. Client Ownership & Exclusivity

All clients introduced, booked, or serviced through Da Bones LLC are considered exclusive clients of the Company.

This includes:

Clients matched through our platform or internal scheduling systems

Clients referred through Da Bones LLC or its employees

Clients assigned during active employment or contractor status

These client relationships are protected for a minimum of 12 months following the end of any team member's employment or contract.

2. Prohibited Activities

To maintain trust and ensure ethical business practices, the following actions are strictly prohibited:

Performing services (dog walking, pet sitting, etc.) for any Da Bones client outside of our system

Accepting direct payment from a Da Bones client

Posing as a “personal assistant” or “friend” while continuing pet-related duties for a Da Bones client

Suggesting or agreeing to off-platform arrangements, even if initiated by the client

3. Consequences of Violations

Violations of this policy are taken seriously and result in the following financial penalties:

Offense Type Fee Amount

  • 1st Violation (Contract Violation Fee) $350 (minimum)

  • Client Poaching / Relationship Continuation $750–$2,000 (based on client value)

  • Failure to Disclose a Private Arrangement $500

Repeat Offense or Refusal to Cooperate Legal Action + Full Recovery Costs

Fees must be paid within 10 business days.

Payment plans may be extended only at the discretion of Da Bones LLC.

4. Optional: Client Conversion Request

In rare cases, a client may wish to continue with a former provider independently. This must be formally approved and is subject to a Client Conversion Fee:

  1. Client Service Frequency Conversion Fee

  2. Occasional (1–2x/month) $500

  3. Weekly or Frequent Services $750–$1,000

  4. High Volume (daily or multi-pet) $1,500–$2,000

  5. Both the provider and the client must sign a release agreement.

No provider may continue service without written approval from Da Bones LLC.

5. Legal & Contractual Agreement

All providers sign an agreement that includes acknowledgment of:

  • This policy and its terms

  • Their responsibility to stay updated via www.onlydabones.com

  • The consequences of violating this agreement, including legal recovery and ineligibility for rehire

  • By providing services through Da Bones LLC, all team members agree to be bound by this policy.